Privacy Policy

1. Introduction

Prism Specialties DMV ("we," "our," or "us") is an independently owned and operated franchise providing professional specialty restoration services throughout the Washington DC, Maryland, and Northern Virginia region. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our restoration services including art, electronics, textiles, documents, and commercial restoration.

2. Information We Collect

Personal Information

We may collect the following personal information when you:

• Request restoration services or emergency response
• Submit insurance claims or assessment requests
• Contact us via phone, email, or website forms
• Schedule appointments or consultations

This information may include:

• Name and contact information (address, phone, email)
• Property information and damage details
• Insurance company and policy information
• Photos and documentation of damaged items
• Payment and billing information
• Service preferences and restoration needs

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies
• Referring website and search terms

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing specialty restoration services
• Emergency response and damage assessment
• Coordinating with insurance companies and adjusters
• Processing payments and billing
• Scheduling appointments and follow-up services

Communication

• Responding to inquiries and service requests
• Providing service updates and project status
• Sending appointment reminders and notifications
• Emergency communication regarding your property

Business Operations

• Improving our restoration services and processes
• Training staff and quality assurance
• Legal compliance and record keeping
• Franchise reporting and business analysis

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

• Insurance companies and adjusters (with your consent)
• Subcontractors and restoration specialists
• Payment processors and billing services
• Professional consultants (legal, accounting)

Franchise Network

• Prism Specialties franchisor for training and support
• Other Prism Specialties locations for referrals
• Quality assurance and certification purposes

Legal Requirements

• Compliance with applicable laws and regulations
• Response to legal process or court orders
• Protection of our rights and safety
• Emergency situations requiring immediate action

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission and storage
• Access controls and employee training
• Regular security assessments and updates
• Secure disposal of physical and electronic records
• Industry-standard cybersecurity protocols

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

6. Data Retention

We retain your personal information for the following periods:

• Service records: 7 years for insurance and legal compliance
• Financial records: 7 years for tax and accounting purposes
• Photos and damage documentation: Duration of insurance claims plus 5 years
• Communication records: 3 years for service quality purposes
• Website data: 2 years unless longer retention is required by law

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

• Request copies of your personal information
• Correct inaccurate or incomplete information
• Update your contact preferences

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing for specific purposes
• Object to certain uses of your information

To exercise these rights, please contact us using the information provided below. We will respond within 30 days of receiving your request.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and service information

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including:

• Insurance company portals
• Industry certification organizations
• Vendor and supplier websites
• Social media platforms

We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:

• Post updated policies on our website with the effective date
• Notify customers of material changes via email or direct communication
• Provide reasonable notice before implementing significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Franchise Disclosure

Prism Specialties DMV is an independently owned and operated franchise. This Privacy Policy applies specifically to our DMV location and services. For information about the Prism Specialties franchise network's privacy practices, please visit www.prismspecialties.com.