Restoration FAQ & Emergency Resources

We prioritize emergency calls and typically respond within hours during business hours. For true emergencies, we have 24/7 availability. Response times vary by location within the DMV region, but we maintain rapid response protocols to minimize further damage to your property.

Yes, we work directly with all major insurance providers and understand the claims process thoroughly. We can assist with documentation, provide detailed estimates, and communicate directly with your adjuster to ensure your claim moves forward smoothly. Our experience helps maximize your coverage while minimizing out-of-pocket costs.

We specialize in restoration of documents, textiles, electronics, artwork, and personal belongings affected by water, fire, smoke, or mold damage. Our services include cleaning, deodorization, and restoration of items that many consider "total losses." Each situation is unique, so we provide free assessments to determine what can be saved.

First, ensure everyone's safety and contact emergency services if needed. Then, contact your insurance company to report the claim. Document the damage with photos and contact us for emergency stabilization. Our free emergency checklists below provide detailed step-by-step guidance for different damage types.

We follow industry best practices for all restoration work and maintain appropriate certifications for specialized services. Our methods are safe for both people and possessions, and we use eco-friendly cleaning solutions whenever possible. All work is performed to professional standards with proper documentation.

We provide comprehensive restoration services throughout the Greater Washington DC area, including Montgomery County MD, Prince George's County MD, Fairfax County VA, Arlington County VA, and Washington DC. We maintain local knowledge of building codes, regulations, and insurance requirements for each jurisdiction.